Frequently Asked Questions (FAQ)

Shipping and Returns

• How long does shipping take?
  • Shipping times vary depending on your location. Please refer to our shipping policy for more details.
• What is your return policy?
  • We offer a 30-day return policy for unused and unopened items. Please refer to our return policy for more details.
• Do you ship internationally?
  • Yes, we ship internationally. Please contact us for shipping rates and estimated delivery times.
• What happens if my order arrives damaged?
  • If your order arrives damaged, please contact our customer service team immediately. We will arrange for a replacement or refund.¹

Products and Ordering

• Are your products safe for my pet?
  • Yes, all of our products are sourced from reputable suppliers and are safe for pets.
• How do I track my order?
  • Once your order ships, you will receive a tracking number via email. You can use this number to track your order on the carrier's website.
• Can I cancel my order?
  • You may cancel your order if it has not yet shipped. Please contact our customer service team as soon as possible.
• Can I modify my order?
  • Unfortunately, we cannot modify orders once they have been placed. However, you can always cancel your order and place a new one.

Payments and Security

• What payment methods do you accept?
  • We accept all major credit card, PayPal, Apple Pay.
• Is my personal information safe?
  • Yes, we use industry-standard security measures to protect your personal information.
• How do I know my payment is secure?
  • Our website uses security protocol, SSL to encrypt your personal information.